Incidents reported on status page for CareMonitor https://status.caremonitor.com.au/ https://d1lppblt9t2x15.cloudfront.net/logos/cc246a7a1990783a2a7813edd3f15a3f.png https://status.caremonitor.com.au/ en https://status.caremonitor.com.au/incident/835399 Fri, 27 Feb 2026 19:07:00 -0000 https://status.caremonitor.com.au/incident/835399#cf390681046b807b1bae2ba1974ef65bad4415632fbb146d6075e0df2453a993 Maintenance activities are now completed and there is no impact to the system performance or availability. If you encounter any issues, please contact our support team on https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/835399 Fri, 27 Feb 2026 17:57:00 -0000 https://status.caremonitor.com.au/incident/835399#c291354ce2b876e22ae48050d94b02bdc220dc104cda80e4a2ecfbff7c4ef89a We are observing increase in latency with respect to a data storage disk attached to the database. As a result we are performing an urgent maintenance to swap the disks. Logged in users may see elevated errors or take more time in accessing the pages. However, this should be temporary and will auto resolve itself. There is no risk of dataloss. We are estimating this to be completed in the next 60 minutes. https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 16:00:10 -0000 https://status.caremonitor.com.au/incident/811228#e56d18b73e8d6e8bd566c598f949dfbb561196a0fded5b0998427b227ae5c7ad Maintenance completed https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 16:00:10 -0000 https://status.caremonitor.com.au/incident/811228#e56d18b73e8d6e8bd566c598f949dfbb561196a0fded5b0998427b227ae5c7ad Maintenance completed https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 16:00:10 -0000 https://status.caremonitor.com.au/incident/811228#e56d18b73e8d6e8bd566c598f949dfbb561196a0fded5b0998427b227ae5c7ad Maintenance completed https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 16:00:10 -0000 https://status.caremonitor.com.au/incident/811228#e56d18b73e8d6e8bd566c598f949dfbb561196a0fded5b0998427b227ae5c7ad Maintenance completed https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 16:00:10 -0000 https://status.caremonitor.com.au/incident/811228#e56d18b73e8d6e8bd566c598f949dfbb561196a0fded5b0998427b227ae5c7ad Maintenance completed https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 14:00:10 -0000 https://status.caremonitor.com.au/incident/811228#eecc6f8fca223e05096ccca04cb8bebe18071f68506803265c857bd58370b6e7 Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 22nd Feb 2026, from 1:00 AM to 3:00 AM AEDT Expected Downtime: 20 minutes within the 2 hour window. During the expected downtime, the platform will be accessible but will be placed in a read only mode. We apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 14:00:10 -0000 https://status.caremonitor.com.au/incident/811228#eecc6f8fca223e05096ccca04cb8bebe18071f68506803265c857bd58370b6e7 Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 22nd Feb 2026, from 1:00 AM to 3:00 AM AEDT Expected Downtime: 20 minutes within the 2 hour window. During the expected downtime, the platform will be accessible but will be placed in a read only mode. We apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 14:00:10 -0000 https://status.caremonitor.com.au/incident/811228#eecc6f8fca223e05096ccca04cb8bebe18071f68506803265c857bd58370b6e7 Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 22nd Feb 2026, from 1:00 AM to 3:00 AM AEDT Expected Downtime: 20 minutes within the 2 hour window. During the expected downtime, the platform will be accessible but will be placed in a read only mode. We apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 14:00:10 -0000 https://status.caremonitor.com.au/incident/811228#eecc6f8fca223e05096ccca04cb8bebe18071f68506803265c857bd58370b6e7 Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 22nd Feb 2026, from 1:00 AM to 3:00 AM AEDT Expected Downtime: 20 minutes within the 2 hour window. During the expected downtime, the platform will be accessible but will be placed in a read only mode. We apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. https://status.caremonitor.com.au/incident/811228 Sat, 21 Feb 2026 14:00:10 -0000 https://status.caremonitor.com.au/incident/811228#eecc6f8fca223e05096ccca04cb8bebe18071f68506803265c857bd58370b6e7 Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 22nd Feb 2026, from 1:00 AM to 3:00 AM AEDT Expected Downtime: 20 minutes within the 2 hour window. During the expected downtime, the platform will be accessible but will be placed in a read only mode. We apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. https://status.caremonitor.com.au/incident/822953 Mon, 16 Feb 2026 09:00:00 -0000 https://status.caremonitor.com.au/incident/822953#6c418b8f13e1b4512a844ec0de37646790e8309f1c7ffacfb26588bcc75bbfd8 Root Cause Analysis (RCA) Incident: Platform Downtime and Degraded Performance Original Incident Date: 11 February 2026 RCA Update Date: 16 February 2026 Summary CareMonitor experienced a period of downtime and degraded platform performance between 12:30 PM AEDT and 1:30 PM AEDT on 11th February. The incident was caused by an underlying hardware failure within our infrastructure environment. The issue has since been fully resolved, and platform services have been restored. We sincerely apologise for the disruption this incident may have caused to your operations. Impact During the incident window: Some users experienced difficulty accessing the platform. Others may have experienced slow response times or intermittent errors. Core platform functionality was temporarily impacted. There is no evidence of data loss, data corruption, or security compromise associated with this incident. Root Cause: The disruption was caused by an unexpected hardware failure within the underlying infrastructure supporting the CareMonitor platform. The hardware component failed outside of normal operational tolerances, resulting in reduced service availability and performance degradation during the affected period. Resolution Upon detection, the CareMonitor engineering team: Identified the failing infrastructure component. Isolated the affected hardware. Restored services by failing over to healthy infrastructure. Verified full platform functionality and system stability. Platform performance returned to normal by 1:30 PM AEDT. Preventative Actions To minimise the likelihood of recurrence, CareMonitor is: Conducting a detailed infrastructure review. Validating hardware redundancy and failover configurations. Enhancing monitoring and alerting thresholds for earlier detection of similar conditions. Reviewing capacity and resilience settings to further strengthen high-availability safeguards. Ongoing Support If you continue to experience any issues, please contact our Support team: 👉 https://support.caremonitor.com.au We appreciate your patience and continued trust in CareMonitor. https://status.caremonitor.com.au/incident/822953 Mon, 16 Feb 2026 09:00:00 -0000 https://status.caremonitor.com.au/incident/822953#6c418b8f13e1b4512a844ec0de37646790e8309f1c7ffacfb26588bcc75bbfd8 Root Cause Analysis (RCA) Incident: Platform Downtime and Degraded Performance Original Incident Date: 11 February 2026 RCA Update Date: 16 February 2026 Summary CareMonitor experienced a period of downtime and degraded platform performance between 12:30 PM AEDT and 1:30 PM AEDT on 11th February. The incident was caused by an underlying hardware failure within our infrastructure environment. The issue has since been fully resolved, and platform services have been restored. We sincerely apologise for the disruption this incident may have caused to your operations. Impact During the incident window: Some users experienced difficulty accessing the platform. Others may have experienced slow response times or intermittent errors. Core platform functionality was temporarily impacted. There is no evidence of data loss, data corruption, or security compromise associated with this incident. Root Cause: The disruption was caused by an unexpected hardware failure within the underlying infrastructure supporting the CareMonitor platform. The hardware component failed outside of normal operational tolerances, resulting in reduced service availability and performance degradation during the affected period. Resolution Upon detection, the CareMonitor engineering team: Identified the failing infrastructure component. Isolated the affected hardware. Restored services by failing over to healthy infrastructure. Verified full platform functionality and system stability. Platform performance returned to normal by 1:30 PM AEDT. Preventative Actions To minimise the likelihood of recurrence, CareMonitor is: Conducting a detailed infrastructure review. Validating hardware redundancy and failover configurations. Enhancing monitoring and alerting thresholds for earlier detection of similar conditions. Reviewing capacity and resilience settings to further strengthen high-availability safeguards. Ongoing Support If you continue to experience any issues, please contact our Support team: 👉 https://support.caremonitor.com.au We appreciate your patience and continued trust in CareMonitor. https://status.caremonitor.com.au/incident/822953 Mon, 16 Feb 2026 09:00:00 -0000 https://status.caremonitor.com.au/incident/822953#6c418b8f13e1b4512a844ec0de37646790e8309f1c7ffacfb26588bcc75bbfd8 Root Cause Analysis (RCA) Incident: Platform Downtime and Degraded Performance Original Incident Date: 11 February 2026 RCA Update Date: 16 February 2026 Summary CareMonitor experienced a period of downtime and degraded platform performance between 12:30 PM AEDT and 1:30 PM AEDT on 11th February. The incident was caused by an underlying hardware failure within our infrastructure environment. The issue has since been fully resolved, and platform services have been restored. We sincerely apologise for the disruption this incident may have caused to your operations. Impact During the incident window: Some users experienced difficulty accessing the platform. Others may have experienced slow response times or intermittent errors. Core platform functionality was temporarily impacted. There is no evidence of data loss, data corruption, or security compromise associated with this incident. Root Cause: The disruption was caused by an unexpected hardware failure within the underlying infrastructure supporting the CareMonitor platform. The hardware component failed outside of normal operational tolerances, resulting in reduced service availability and performance degradation during the affected period. Resolution Upon detection, the CareMonitor engineering team: Identified the failing infrastructure component. Isolated the affected hardware. Restored services by failing over to healthy infrastructure. Verified full platform functionality and system stability. Platform performance returned to normal by 1:30 PM AEDT. Preventative Actions To minimise the likelihood of recurrence, CareMonitor is: Conducting a detailed infrastructure review. Validating hardware redundancy and failover configurations. Enhancing monitoring and alerting thresholds for earlier detection of similar conditions. Reviewing capacity and resilience settings to further strengthen high-availability safeguards. Ongoing Support If you continue to experience any issues, please contact our Support team: 👉 https://support.caremonitor.com.au We appreciate your patience and continued trust in CareMonitor. https://status.caremonitor.com.au/incident/822953 Wed, 11 Feb 2026 02:30:00 -0000 https://status.caremonitor.com.au/incident/822953#515845e2d5255d91cd657823e610e058b6514b9b3a53a56621bcbbbf8ffdaa11 The performance issue has been fully resolved. If you continue to experience any issues, please contact our Support team. We are proactively monitoring the platform, and the affected hardware has been isolated and is scheduled for replacement during the upcoming maintenance window. https://status.caremonitor.com.au/incident/822953 Wed, 11 Feb 2026 02:30:00 -0000 https://status.caremonitor.com.au/incident/822953#515845e2d5255d91cd657823e610e058b6514b9b3a53a56621bcbbbf8ffdaa11 The performance issue has been fully resolved. If you continue to experience any issues, please contact our Support team. We are proactively monitoring the platform, and the affected hardware has been isolated and is scheduled for replacement during the upcoming maintenance window. https://status.caremonitor.com.au/incident/822953 Wed, 11 Feb 2026 02:30:00 -0000 https://status.caremonitor.com.au/incident/822953#515845e2d5255d91cd657823e610e058b6514b9b3a53a56621bcbbbf8ffdaa11 The performance issue has been fully resolved. If you continue to experience any issues, please contact our Support team. We are proactively monitoring the platform, and the affected hardware has been isolated and is scheduled for replacement during the upcoming maintenance window. https://status.caremonitor.com.au/incident/822953 Wed, 11 Feb 2026 01:30:00 -0000 https://status.caremonitor.com.au/incident/822953#ccb45df0dd2c751cb0cc9ad35367de4f18f287ecd7ab9d2423db8648d13ed1b2 CareMonitor is aware that the recent downtime and degraded platform performance were caused by an underlying hardware failure. The incident happened between 12:30 PM AEDT and 01:30 PM AEDT The issue has now been resolved. If you continue to experience any problems, please contact our Support team at: https://support.caremonitor.com.au A full incident report will be provided by 16 February. https://status.caremonitor.com.au/incident/822953 Wed, 11 Feb 2026 01:30:00 -0000 https://status.caremonitor.com.au/incident/822953#ccb45df0dd2c751cb0cc9ad35367de4f18f287ecd7ab9d2423db8648d13ed1b2 CareMonitor is aware that the recent downtime and degraded platform performance were caused by an underlying hardware failure. The incident happened between 12:30 PM AEDT and 01:30 PM AEDT The issue has now been resolved. If you continue to experience any problems, please contact our Support team at: https://support.caremonitor.com.au A full incident report will be provided by 16 February. https://status.caremonitor.com.au/incident/822953 Wed, 11 Feb 2026 01:30:00 -0000 https://status.caremonitor.com.au/incident/822953#ccb45df0dd2c751cb0cc9ad35367de4f18f287ecd7ab9d2423db8648d13ed1b2 CareMonitor is aware that the recent downtime and degraded platform performance were caused by an underlying hardware failure. The incident happened between 12:30 PM AEDT and 01:30 PM AEDT The issue has now been resolved. If you continue to experience any problems, please contact our Support team at: https://support.caremonitor.com.au A full incident report will be provided by 16 February. https://status.caremonitor.com.au/incident/702630 Sun, 10 Aug 2025 13:50:33 -0000 https://status.caremonitor.com.au/incident/702630#a90eebe4d6fa4d020d049b2fcf8c6a3e195a038aed623a93107802bfb7f0e0e4 Maintenance completed https://status.caremonitor.com.au/incident/702630 Sun, 10 Aug 2025 13:50:33 -0000 https://status.caremonitor.com.au/incident/702630#a90eebe4d6fa4d020d049b2fcf8c6a3e195a038aed623a93107802bfb7f0e0e4 Maintenance completed https://status.caremonitor.com.au/incident/702630 Sun, 10 Aug 2025 13:30:33 -0000 https://status.caremonitor.com.au/incident/702630#50084847911b7ca780f1c2dc527e14c55760ac51a82dcfe4a8c4c1a0e850d99c Upcoming No-Downtime Maintenance to Improve Performance CareMonitor has identified degradation in the underlying database hardware on one of our primary nodes in the cloud environment. This has resulted in occasional periods of slower platform performance over the past few weeks, typically lasting only a few minutes at a time. To address this and ensure the platform remains highly available, we will be performing proactive, no-downtime maintenance. This work will mitigate the risk of future slowdowns and maintain a seamless experience for all users. If you have any questions or concerns, please reach out to our support team. Thank you for your understanding and continued trust in CareMonitor. https://status.caremonitor.com.au/incident/702630 Sun, 10 Aug 2025 13:30:33 -0000 https://status.caremonitor.com.au/incident/702630#50084847911b7ca780f1c2dc527e14c55760ac51a82dcfe4a8c4c1a0e850d99c Upcoming No-Downtime Maintenance to Improve Performance CareMonitor has identified degradation in the underlying database hardware on one of our primary nodes in the cloud environment. This has resulted in occasional periods of slower platform performance over the past few weeks, typically lasting only a few minutes at a time. To address this and ensure the platform remains highly available, we will be performing proactive, no-downtime maintenance. This work will mitigate the risk of future slowdowns and maintain a seamless experience for all users. If you have any questions or concerns, please reach out to our support team. Thank you for your understanding and continued trust in CareMonitor. https://status.caremonitor.com.au/incident/622997 Mon, 21 Jul 2025 01:10:00 -0000 https://status.caremonitor.com.au/incident/622997#3f6fbd2462ab1d8bbf78fe410a4c9288fcc8aa222508e09124bfff39e92ff9a5 We have investigated the issue to be a hardware failure at AWS front and has automatically recovered to a healthy instance. We are now monitoring the platform for any further issues. If you continue to have issues, please contact support using https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/622997 Mon, 21 Jul 2025 00:54:00 -0000 https://status.caremonitor.com.au/incident/622997#050ef9bcda5e9417093003b52197aa5e8d7b2a3730fcb3eb7916b452a6d0e154 We are currently experiencing a hardware issue with one of the servers in our cloud environment. We are looking at it on priority. More details will be shared in next 10 minutes. https://status.caremonitor.com.au/incident/607963 Tue, 24 Jun 2025 01:36:00 -0000 https://status.caremonitor.com.au/incident/607963#e7c4e6259f1c676c4d3d9e3009072e16935d27163e912c5b20bd72cf28d9647c We have identified an auto scaling event that has temporarily slowed down the transactions for certain users. This event is now complete and all response times are healthy. If you continue to experience performance issues, kindly reach out to our support https://support.caremonitor.com.au Root cause: We have identified a performance issue with a legacy database query that was running for more than expected time. It has triggered an automatic scale up activity which caused a momentary performance issue. We are taking steps to remove the offending query from all of our applications. Additional capacity is added to the database to prevent any user disruptions. https://status.caremonitor.com.au/incident/607963 Tue, 24 Jun 2025 01:22:00 -0000 https://status.caremonitor.com.au/incident/607963#2864f99e4f53d49fd8b02e979749c5d7d9ee3a9b02bfb45673fbc6ae2b4a9721 We are aware of an issue causing the slowness of the application. We are investigating this on priority https://status.caremonitor.com.au/incident/582295 Wed, 28 May 2025 01:30:00 -0000 https://status.caremonitor.com.au/incident/582295#a262a367f9f6911472670fed8f2a51b3b71e77856a10394b7c04f1cea5aa25db We have been notified about an error in publishing the status updates. This is a retrospective update about the earlier incident. The issue with respect to users logged out is now resolved. If you are still encountering the problem, kindly reach out to our support team. Root cause: One of the primary network nodes had a disconnection with the Redis cache layer and did a fail over to the back up one. We have scheduled a replacement of this network node in the next maintenance window to prevent any further degradation. https://status.caremonitor.com.au/incident/582295 Wed, 28 May 2025 01:24:00 -0000 https://status.caremonitor.com.au/incident/582295#1a92b35d80fafc98c9f5b64f26a06109324d7fc77eba87570710bfa2fddf5256 We have identified the network issue causing the users to logout automatically. This is now resolved automatically by routing to the redundant network layer. If the issue persists kindly contact our support team. https://status.caremonitor.com.au/incident/582295 Wed, 28 May 2025 01:20:00 -0000 https://status.caremonitor.com.au/incident/582295#4d6de96c11ecb94f4ffa2d686530f673c048ef1f4f38fa6f1dc7bd7b51d49bf9 We are investigating the high rate of errors preventing users from logging into the system. https://status.caremonitor.com.au/incident/552499 Sun, 27 Apr 2025 07:54:08 -0000 https://status.caremonitor.com.au/incident/552499#ce4dfff090b3a9b013d9f995e9c63e497be66faa916712e40070a765f2830e8e Assessments links via SMS, Email recovered. https://status.caremonitor.com.au/incident/552499 Sun, 27 Apr 2025 07:44:09 -0000 https://status.caremonitor.com.au/incident/552499#4338580e286c133d83d0f4d6129b6d8d136167adbae5ddb1e4ac426fec452323 Assessments links via SMS, Email went down. https://status.caremonitor.com.au/incident/470906 Mon, 02 Dec 2024 09:26:01 -0000 https://status.caremonitor.com.au/incident/470906#6e847af99fedfadec01eef649c9775dd8f7c0beba521f77834e76daeac20b7ce Submitting Assessments recovered. https://status.caremonitor.com.au/incident/470906 Mon, 02 Dec 2024 09:23:59 -0000 https://status.caremonitor.com.au/incident/470906#34743f8bde92bab0449a92a4df0ad87a5e533bfbf019531a9f023721dab0f392 Submitting Assessments went down. https://status.caremonitor.com.au/incident/465585 Fri, 22 Nov 2024 00:28:00 -0000 https://status.caremonitor.com.au/incident/465585#ee298fda6d714a0e3924321ccdcb1a60d0a32ab5e5d6752a6bea1673b0ae3d3a We have identified the root cause of the problem and applied remediation measures. All the services are now up and running. Our network team has identified connectivity issues resulting from degraded hardware. We will deploying emergency maintenance activities tonight to replace the hardware that is causing the issue. There is no impact to services while we carry out this activity. https://status.caremonitor.com.au/incident/465585 Thu, 21 Nov 2024 23:00:00 -0000 https://status.caremonitor.com.au/incident/465585#b4a1bd8b91efa235d693677c9f2a6d8e31d7b3a5c97f6bc0d625aad7669a7508 We have observed failures in some traffic getting through to the services. We are actively investigating the issue. https://status.caremonitor.com.au/incident/446989 Fri, 18 Oct 2024 21:08:08 -0000 https://status.caremonitor.com.au/incident/446989#1d370361f20e1b9be6346738fa97f617aea92d0b0f24ff96397c0d8201e8a387 Assessments links via SMS, Email recovered. https://status.caremonitor.com.au/incident/446989 Fri, 18 Oct 2024 20:58:09 -0000 https://status.caremonitor.com.au/incident/446989#89ee1040f9b3384581dab9b071051648816e4333c172665ba2567815d18733ac Assessments links via SMS, Email went down. https://status.caremonitor.com.au/incident/445916 Thu, 17 Oct 2024 01:56:00 -0000 https://status.caremonitor.com.au/incident/445916#2096bfdd0872ff9b435b930636a59c9abf74bc5982721c5d7bca2a011f9437ba We have identified the root cause of the issue and applied measures to resolve the performance issue. If you continue to have issues, please reach out to our support on https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/445916 Thu, 17 Oct 2024 01:44:00 -0000 https://status.caremonitor.com.au/incident/445916#7815cc1defd0c00c2121470e2b7f7b9db2d8f3ecdcde221b1b4bb4a5d9cd2c07 We are aware of an issue that is impacting some of our customers in accessing the platform. We are reviewing this as a priority https://status.caremonitor.com.au/incident/431692 Thu, 19 Sep 2024 12:39:05 -0000 https://status.caremonitor.com.au/incident/431692#5f7ea681745fceabdcbf06790f064c1fff6c7d24bf957239bd1e0d3f779feeda Submitting Assessments recovered. https://status.caremonitor.com.au/incident/431692 Thu, 19 Sep 2024 12:11:04 -0000 https://status.caremonitor.com.au/incident/431692#d8e42fdb1f89dbd5ca8721451f917d6744d68acdf1545378b0cebdf94f60cac5 Submitting Assessments went down. https://status.caremonitor.com.au/incident/395354 Mon, 08 Jul 2024 22:50:00 -0000 https://status.caremonitor.com.au/incident/395354#625a93e01838a1e54c7f72f028a0cbb86590096e92a87b8397575e0f5ef6c88e We have resolved the issue with the firewall that has prevented some users from accessing the platform. If you continue to have issues, please reach out to support on https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/395354 Mon, 08 Jul 2024 22:36:00 -0000 https://status.caremonitor.com.au/incident/395354#73df4a2538473a33fb847ef88bcb40f2953bd190f15f8b8cf67647242fbe3cc9 We are investigating the alerts related to login events. We will share an update in next 15 minutes related to the issue. https://status.caremonitor.com.au/incident/386308 Wed, 19 Jun 2024 05:28:54 -0000 https://status.caremonitor.com.au/incident/386308#f821bba724a9f6604af655cd0c7ffa605c2af4feb2d41b0ba432ff7d257b886b Submitting Assessments recovered. https://status.caremonitor.com.au/incident/386308 Wed, 19 Jun 2024 05:25:49 -0000 https://status.caremonitor.com.au/incident/386308#21b827a8618bf0f39099df199118bcc1ccf243f17fe6a8e857f9ab2a00a2afd5 Submitting Assessments went down. https://status.caremonitor.com.au/incident/386308 Wed, 19 Jun 2024 05:23:02 -0000 https://status.caremonitor.com.au/incident/386308#ce34f75aff16ce30e64c9d94567fc827219b36459206156aa7b83ad8aef37deb Submitting Assessments recovered. https://status.caremonitor.com.au/incident/386308 Wed, 19 Jun 2024 05:21:49 -0000 https://status.caremonitor.com.au/incident/386308#8b152b081476a24103231fc5accdf475bd13e4b14d2e5251cd4fa4e1f30ba98f Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 17:40:39 -0000 https://status.caremonitor.com.au/incident/383608#5abbbac164a2ad652e092487feb24e362498b964507a3e40250003fbd37f5b0c Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 16:34:44 -0000 https://status.caremonitor.com.au/incident/383608#7703f1b7b74154c2d4647e2a1760c3ce59b9beffd77dabe364b25aae9ece9c42 Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 16:29:38 -0000 https://status.caremonitor.com.au/incident/383608#1aed7089221c0075e2177e206f6334cf3b2176b54970befc8483c3dea929aee6 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 16:28:37 -0000 https://status.caremonitor.com.au/incident/383608#89d3406715937b497ff44a39624fc3291dcd8a4ab579caecf16f12053eff7b77 Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 16:26:07 -0000 https://status.caremonitor.com.au/incident/383608#9912e7a92e66a06e26221b2ae51a9a4ecd7b3752d2a926c2e1dc0a8dc151900f Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 16:18:49 -0000 https://status.caremonitor.com.au/incident/383608#7a2274d046a4d09b56f5d2a6011774e4990642c3d8b38b9b445b26b2d00fa041 Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 16:15:43 -0000 https://status.caremonitor.com.au/incident/383608#c910618772a59a38e5a6160289aef1dfaf999dc5b010de312418d0580558885c Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 16:14:40 -0000 https://status.caremonitor.com.au/incident/383608#f132b0885af200be3fc817723c843b6620abae72a157cc717da4a5778a52edce Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:46:28 -0000 https://status.caremonitor.com.au/incident/383608#382f00879090babb80ba0393874a84dbcd530d55a372ba0f0217a0c4e165144a Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:45:18 -0000 https://status.caremonitor.com.au/incident/383608#42c08a477753d77a9c7efd868614bf608f6c95d4a7963dd2ea0cd302e9ec7e35 Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:42:22 -0000 https://status.caremonitor.com.au/incident/383608#0458285c48e9a1054b985ba24ce2637e0654e2272926d563c8ab717bac5c5447 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:41:20 -0000 https://status.caremonitor.com.au/incident/383608#c9a9ab02ca5dafed8d29a1da9a7e7622bc59d77ebb8f8af09b3cf5262099290c Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:34:24 -0000 https://status.caremonitor.com.au/incident/383608#e88b5e33db3862fd6dbb429a43a8c42a3aadc0aeae057cadc4d9288d934a90d2 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:33:23 -0000 https://status.caremonitor.com.au/incident/383608#2dbfce4946823b7755052ecdc89c7563bae0ab1603cda5640ba008e854185074 Submitting Assessments went down. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:24:21 -0000 https://status.caremonitor.com.au/incident/383608#104bcedaa132c7b6239eb5315b77221d075b0e1bfcff70edc1e953fafd2d0ba6 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383608 Thu, 13 Jun 2024 05:22:49 -0000 https://status.caremonitor.com.au/incident/383608#ee5b18020ea6e14205f056e9073c5bb950b7386f646982fa6b9550b79f54b61b Submitting Assessments went down. https://status.caremonitor.com.au/incident/383515 Thu, 13 Jun 2024 01:22:00 -0000 https://status.caremonitor.com.au/incident/383515#4f505e5a89249a2b82ec8d5dfe5a8a01952ab65762127bfe956ab17664d6c9d9 We have identified a network issue that has caused the traffic to failover to a healthy node. The performance issue is now resolved and we are monitoring the environment. If you continue to have any issues, please reach out to our support at https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/383515 Thu, 13 Jun 2024 01:11:00 -0000 https://status.caremonitor.com.au/incident/383515#e9bcff38e4d2f49221b61d3397ca4ebe45dad0d6025da2ebc2ad2184b80605ea CareMonitor is investigating the alerts raised by our monitoring platform about degradation of API service. We are looking into this on priority. https://status.caremonitor.com.au/incident/383353 Wed, 12 Jun 2024 16:24:16 -0000 https://status.caremonitor.com.au/incident/383353#26c4869fe3d8c7921117169722cf001f81eacf0a303eaa88c8037fd04ff830fb Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383353 Wed, 12 Jun 2024 16:18:53 -0000 https://status.caremonitor.com.au/incident/383353#4e6df0377c05979a7338262deb1211df99617b6c9c9f737372676b31a3cfd5b4 Submitting Assessments went down. https://status.caremonitor.com.au/incident/383353 Wed, 12 Jun 2024 16:14:50 -0000 https://status.caremonitor.com.au/incident/383353#830979d1063990261b23ca41f51b83fde08fb3bf24c19bba47de1c4bd4b037d9 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/383353 Wed, 12 Jun 2024 16:13:17 -0000 https://status.caremonitor.com.au/incident/383353#c5b07763c36ea1a529e4bb42dfae8aa63020c552f8a6b7b7f9bf754d7c033c81 Submitting Assessments went down. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 08:33:02 -0000 https://status.caremonitor.com.au/incident/379137#5c4d1947a8a6313bd48f6b51e2e79948f95c4657d534895e706ee9d219c040a5 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 08:29:07 -0000 https://status.caremonitor.com.au/incident/379137#8929fac5b4f8bd96e3dc53ff81b8649b1cec25b974820359244e4f360c5fbfd0 Submitting Assessments went down. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 08:27:04 -0000 https://status.caremonitor.com.au/incident/379137#bf368a0996099f3f82d4ad1c69e2d596d0cb5bfa9792b8b1b41aabb057a72519 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 08:10:03 -0000 https://status.caremonitor.com.au/incident/379137#69705d5178e33f70fd4bdb4b8464e48dbff46c963d6f0a2cf0b7e1d3f331af96 Submitting Assessments went down. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 08:07:18 -0000 https://status.caremonitor.com.au/incident/379137#b79ab0f4502ecbe5e259c7f1e38db73a49690aea30596106bd0b53ba1089b83d Submitting Assessments recovered. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 07:49:21 -0000 https://status.caremonitor.com.au/incident/379137#a3494667905536e9bbf307e456aebc5b6ab6ccaa3a453dc964ee17819bbe30b0 Submitting Assessments went down. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 07:46:51 -0000 https://status.caremonitor.com.au/incident/379137#ea041bdae9a66070e4f2a059f81bf11bd5c89e026a7f42072ae792b5eb3d83f6 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 07:43:17 -0000 https://status.caremonitor.com.au/incident/379137#af139ac42b1979f8809bfc7a0143fbe92093665c37b7ecb89004b3807f718080 Submitting Assessments went down. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 07:38:50 -0000 https://status.caremonitor.com.au/incident/379137#9d48c1672c6d05cdd1255e327134adf22490396a62aa8a73f22c072bfd321e18 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 07:37:17 -0000 https://status.caremonitor.com.au/incident/379137#fa27671e9bdb163fccf751111a2fa953619141fc46b93b55a37390868ce0b949 Submitting Assessments went down. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 07:32:08 -0000 https://status.caremonitor.com.au/incident/379137#80b859d7f00fe372e256ea0646adceac112b78a47af31e5f414cb6048ae73d68 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/379137 Tue, 04 Jun 2024 07:30:43 -0000 https://status.caremonitor.com.au/incident/379137#d3691750e97e857b485eb5b3c36ef579529dc6d1b4889c9dd66699ab898dec5a Submitting Assessments went down. https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 17:00:00 -0000 https://status.caremonitor.com.au/incident/368507#254e68726e7fa548de28046b91b980ffbd85993ef53727b9f2c9f5bd9c812d8b Maintenance completed https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 17:00:00 -0000 https://status.caremonitor.com.au/incident/368507#254e68726e7fa548de28046b91b980ffbd85993ef53727b9f2c9f5bd9c812d8b Maintenance completed https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 17:00:00 -0000 https://status.caremonitor.com.au/incident/368507#254e68726e7fa548de28046b91b980ffbd85993ef53727b9f2c9f5bd9c812d8b Maintenance completed https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 17:00:00 -0000 https://status.caremonitor.com.au/incident/368507#254e68726e7fa548de28046b91b980ffbd85993ef53727b9f2c9f5bd9c812d8b Maintenance completed https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 17:00:00 -0000 https://status.caremonitor.com.au/incident/368507#254e68726e7fa548de28046b91b980ffbd85993ef53727b9f2c9f5bd9c812d8b Maintenance completed https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/368507 Fri, 31 May 2024 16:00:00 -0000 https://status.caremonitor.com.au/incident/368507#fea37abe4be13a09803ea442c83474b6cf8f3309e714c1f599f0dd268ca9695f Dear team, We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements. Maintenance Details: Scheduled Time: 1st June, from 2:00 AM to 3:00 AM AEST Expected Downtime: 20 minutes within the 1 hour window. During this time, the platform will not be accessible, and we apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window. We appreciate your understanding and support as we continue to improve your experience with our services. If you have any concerns or questions, please do not hesitate to contact our support team at support@caremonitor.com.au Thank you for your patience and cooperation. Regards, CareMonitor https://status.caremonitor.com.au/incident/372976 Wed, 22 May 2024 06:10:42 -0000 https://status.caremonitor.com.au/incident/372976#796b15fa46699dcb3a0f737c516d6794836b6dd22c04907edc3a7179446b41eb Submitting Assessments recovered. https://status.caremonitor.com.au/incident/372976 Wed, 22 May 2024 06:08:41 -0000 https://status.caremonitor.com.au/incident/372976#2b9c2cad1e1d147abe13bcb2a0bad4b886dc9402db420f341f8dea3616c8af2e Submitting Assessments went down. https://status.caremonitor.com.au/incident/372976 Wed, 22 May 2024 06:06:45 -0000 https://status.caremonitor.com.au/incident/372976#abd7d1c9343811cea31eb952cde39a44f49ad1164692f79f29394bdcf9f9e062 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/372976 Wed, 22 May 2024 05:55:38 -0000 https://status.caremonitor.com.au/incident/372976#b1cc39e4b413bb031958680c630f120e4feac7550b5ab97b51e8dfca5221064b Submitting Assessments went down. https://status.caremonitor.com.au/incident/368939 Tue, 14 May 2024 03:03:00 -0000 https://status.caremonitor.com.au/incident/368939#9fd9f50d1089e545020eb8245281c85b366d8399377009ba03ca0ee4c9ee4e64 The platform has encountered a network issue with the primary site and has initiated an automatic failover to secondary. This activity was completed within ten minutes. If you continue to have issues, please reach out to our support team. https://status.caremonitor.com.au/incident/368939 Tue, 14 May 2024 02:41:00 -0000 https://status.caremonitor.com.au/incident/368939#d69585b5d73f467c3cc2de4cfcce909e3807d3ab257962e5af52c1d8d0b32377 CareMonitor is aware of an incident impacting the access to the platform. We are investigating this on a priority. https://status.caremonitor.com.au/incident/366645 Wed, 08 May 2024 20:13:57 -0000 https://status.caremonitor.com.au/incident/366645#d7f1f175a097dc503a533f40aed090d65e7998b2808a11cd350dfcd4dd45489f Submitting Assessments recovered. https://status.caremonitor.com.au/incident/366645 Wed, 08 May 2024 20:02:52 -0000 https://status.caremonitor.com.au/incident/366645#1b9342c25b9c69b28e1269cf3118c5492c35f461c9ee899884226efb898a14f9 Submitting Assessments went down. https://status.caremonitor.com.au/incident/366645 Wed, 08 May 2024 16:35:58 -0000 https://status.caremonitor.com.au/incident/366645#34e800afa050dbab9cc4bc47538d8ad2ab539feead5c587f9dfe29174f2f6419 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/366645 Wed, 08 May 2024 16:14:55 -0000 https://status.caremonitor.com.au/incident/366645#f7c58ef5006290fe30bd4b5eee6fb7e7dfea7327eb8ef97ee79743d3695c0c5e Submitting Assessments went down. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 17:15:51 -0000 https://status.caremonitor.com.au/incident/355543#512681ad0f64cebf938084f79495e47f50c2f005f1c2b24acf192142de96b6d2 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 17:00:41 -0000 https://status.caremonitor.com.au/incident/355543#ca7ff27497eea5c0195a8e96c3f4293da71a59af3382a170e8f632de13522627 Submitting Assessments went down. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 16:56:09 -0000 https://status.caremonitor.com.au/incident/355543#6e87706428280429660f54cbc41afa7e8cd145cafb9d73f8d34e807cac01b931 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 16:54:47 -0000 https://status.caremonitor.com.au/incident/355543#df2b0aede6edecc26d3241f04c3d354cb8d8838f13df5335badddaebc28205d5 Submitting Assessments went down. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 16:50:06 -0000 https://status.caremonitor.com.au/incident/355543#f68fb31ad6757512e78f54f67d292676d3381b8d13f7694b0950705a8b79e392 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 16:48:50 -0000 https://status.caremonitor.com.au/incident/355543#087f52e5cc8640eb8e25c5715b7148c30bb7525d1d5e9bd8abdb1fb025141817 Submitting Assessments went down. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 16:35:24 -0000 https://status.caremonitor.com.au/incident/355543#58d9d21d2665c7171a0241335de7617f947a9ee4e036b679db0961259e12b014 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 16:33:26 -0000 https://status.caremonitor.com.au/incident/355543#a19cece81e097ba75108d63480038edb4de5eddd0322b7d27e23648e29771634 Submitting Assessments went down. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 04:33:17 -0000 https://status.caremonitor.com.au/incident/355543#15d0f1dfb685b13c06e6da7c5f15dee9ee6071a62cc3b76b41196c5f13a5e974 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/355543 Mon, 15 Apr 2024 04:32:17 -0000 https://status.caremonitor.com.au/incident/355543#1116b37a4faa797472ded57c6eb9e7e8646a42357e68616e3d86303be0544980 Submitting Assessments went down. https://status.caremonitor.com.au/incident/355335 Sun, 14 Apr 2024 16:25:19 -0000 https://status.caremonitor.com.au/incident/355335#fae1639c7b6086b0ba1d272cdfefcbfc8ed1204fd62158c86a9fbb11feae4978 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/355335 Sun, 14 Apr 2024 16:18:11 -0000 https://status.caremonitor.com.au/incident/355335#7fedf576699c0fd5549e0b67790fdfa9b43650c7bed705b3f544a32e687bca1e Submitting Assessments went down. https://status.caremonitor.com.au/incident/348047 Fri, 29 Mar 2024 23:42:00 -0000 https://status.caremonitor.com.au/incident/348047#0d22670c8a246347d172fa28692b65a830946c9af11af465f9db6edfe4171633 We have resolved the underlying network issue automatically. API response times are back to normal. If you continue to have issues, please reach out to our support team using https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/348047 Fri, 29 Mar 2024 23:34:00 -0000 https://status.caremonitor.com.au/incident/348047#f44b11f43a2a70931e88eac4aba36de31bdb6adf439fe328f2242c4c97a7be1c We are aware of an issue resulting in longer wait time in loading some of the pages. We are investigating this on priority. https://status.caremonitor.com.au/incident/348039 Fri, 29 Mar 2024 23:06:10 -0000 https://status.caremonitor.com.au/incident/348039#ebac90b768f13e24daf4e08ad97ab88e9cbc0ca501ec738ccf4f3c62861b4aa0 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/348039 Fri, 29 Mar 2024 23:05:02 -0000 https://status.caremonitor.com.au/incident/348039#fe1062d2646938a64ca0445e1176de4e2a70ab5e4919370165c7d274bf5f7b74 Submitting Assessments went down. https://status.caremonitor.com.au/incident/347458 Thu, 28 Mar 2024 15:27:19 -0000 https://status.caremonitor.com.au/incident/347458#ca8b3e2c27e26af457bee609934842c85430c028058011d03b4030939822e938 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/347458 Thu, 28 Mar 2024 15:22:13 -0000 https://status.caremonitor.com.au/incident/347458#2843bb4a1a8353fd4f20c6225d1cf5f88ba0db9a36d94fc7509de5ad89cefba5 Submitting Assessments went down. https://status.caremonitor.com.au/incident/347458 Thu, 28 Mar 2024 15:19:20 -0000 https://status.caremonitor.com.au/incident/347458#a4b32e2d97fdbbb7739989701b9eaa8b9c62b6983b43155a42aa314232369676 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/347458 Thu, 28 Mar 2024 15:12:21 -0000 https://status.caremonitor.com.au/incident/347458#54c1d723d4e8048326aedb943cddac24a32a87a561a39f0dc8034e13d804f141 Submitting Assessments went down. https://status.caremonitor.com.au/incident/337398 Thu, 07 Mar 2024 04:30:00 -0000 https://status.caremonitor.com.au/incident/337398#83aef537c886490578240ab755035dce2031c228bfd0a9b7f6646da9ad276b00 We have identified the root cause and mitigated the issue. Please reach out to support on https://support.caremonitor.com.au if you continue to have any issues. https://status.caremonitor.com.au/incident/337398 Thu, 07 Mar 2024 04:20:00 -0000 https://status.caremonitor.com.au/incident/337398#c60db2f2be4d465d6d335a1ae9abe8340545fd1d573b39721678228752f882c2 We are actively looking at errors raised by our monitoring system. We will share an update in next 15 minutes. https://status.caremonitor.com.au/incident/337397 Thu, 07 Mar 2024 04:18:54 -0000 https://status.caremonitor.com.au/incident/337397#306237d0d3708927790296fab2b83787cd34c4a87f5d17c7cbff999de60aa8c7 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/337397 Thu, 07 Mar 2024 04:17:48 -0000 https://status.caremonitor.com.au/incident/337397#e183a645bdd6da6286f3b062a4d7702e7e13918aadd8bd8a0341c5fff03921f3 Submitting Assessments went down. https://status.caremonitor.com.au/incident/337397 Thu, 07 Mar 2024 04:15:04 -0000 https://status.caremonitor.com.au/incident/337397#e3d85d68c36553656a24a48f6de13d96711d3c620358adecfc5205f08a1b68ed Submitting Assessments recovered. https://status.caremonitor.com.au/incident/337397 Thu, 07 Mar 2024 04:13:47 -0000 https://status.caremonitor.com.au/incident/337397#6e3ae73e02be30724cae444c293d9e94d634cfb0fab8d7fce572e20e0eafb5d4 Submitting Assessments went down. https://status.caremonitor.com.au/incident/336594 Tue, 05 Mar 2024 16:22:27 -0000 https://status.caremonitor.com.au/incident/336594#da8b0fbee804866d547a637baed42b9cbbc81730fc623848f4234e24c5b1c0ad Submitting Assessments recovered. https://status.caremonitor.com.au/incident/336594 Tue, 05 Mar 2024 15:58:40 -0000 https://status.caremonitor.com.au/incident/336594#0ca4dcc4c522592e828725a7f45ccc987726c798b2652776e865296a97161c2a Submitting Assessments went down. https://status.caremonitor.com.au/incident/336594 Tue, 05 Mar 2024 15:34:01 -0000 https://status.caremonitor.com.au/incident/336594#13c6ba698391287cc2e8381fb23848ee99178cf6d5110cfc8aaf42533a7eaa05 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/336594 Tue, 05 Mar 2024 15:16:23 -0000 https://status.caremonitor.com.au/incident/336594#f24a29f575f4f6eb3f4d2ff045296e42525f49f821d8cdcbbd3cc609e5b7c726 Submitting Assessments went down. https://status.caremonitor.com.au/incident/335082 Sun, 03 Mar 2024 17:28:31 -0000 https://status.caremonitor.com.au/incident/335082#37b7af9cdfaa6c4a5baf00ee90d56a8bbd37d908f22eb629c49d620acdbfac93 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/335082 Sun, 03 Mar 2024 17:14:37 -0000 https://status.caremonitor.com.au/incident/335082#167dc39e901427dc4125a2c34da7208bfe7590876ce320d63a0d61b1277db8ff Submitting Assessments went down. https://status.caremonitor.com.au/incident/329478 Tue, 20 Feb 2024 13:10:00 -0000 https://status.caremonitor.com.au/incident/329478#3c2436ac8171c10dae644cc29ff236012834f63dcc6e7a74f6436b430e45e85c We have resolved the underlying issue impacting the assessments visibility. If you continue to have any issues, please reach out to our support on https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/329478 Tue, 20 Feb 2024 13:05:00 -0000 https://status.caremonitor.com.au/incident/329478#64569a622e5cb7cd6be6587d82c65cbd25bbce0f8daf5f10b202f0b7ae18a75d We are looking into an issue where one of the services to receive assessments from Patients is not working as expected. We will share another update in 15 minutes. https://status.caremonitor.com.au/incident/329478 Tue, 20 Feb 2024 13:00:57 -0000 https://status.caremonitor.com.au/incident/329478#d0e3e471df2eb6d147ad10fd5d0ffdb7c2d41c0542fb0547418530056c2c81eb Submitting Assessments went down. https://status.caremonitor.com.au/incident/326498 Wed, 14 Feb 2024 03:56:00 -0000 https://status.caremonitor.com.au/incident/326498#8859f660a18298b0445604d8399b9585283e4246b6bfd7184bb48b331646de84 The issue is automatically resolved as network routed through the backup channel. If you continue to have any further issues, please reach out to our support via https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/326498 Wed, 14 Feb 2024 03:42:00 -0000 https://status.caremonitor.com.au/incident/326498#68f6f4326908abdb8d3e7116bc448d52ae317d168f70e6c497b8f008fe759145 We are investigating an increased number of alerts related to the degraded API response. We are looking into this on priority. https://status.caremonitor.com.au/incident/324568 Fri, 09 Feb 2024 13:20:06 -0000 https://status.caremonitor.com.au/incident/324568#08e0866d3b4ab1ce24c8feba657a306f5423a3442b0847b008bacdfb6d0445cd Submitting Assessments recovered. https://status.caremonitor.com.au/incident/324568 Fri, 09 Feb 2024 13:18:02 -0000 https://status.caremonitor.com.au/incident/324568#9724c385c7cf00ac287147f8a76c9ee0f7644bc153498bea1c95a7a8b327cb9f Submitting Assessments went down. https://status.caremonitor.com.au/incident/319542 Tue, 30 Jan 2024 02:36:00 -0000 https://status.caremonitor.com.au/incident/319542#b23ff3b718ae8d9368b79c68268e5132c5f6d7fe6e4dae843ea652b2db31a88d We have identified issues with the hardware causing the network delays and have successfully routed the traffic to the backup failover instance. The issue is resolved. If you continue to have issues, please reach out to our team via https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/319542 Tue, 30 Jan 2024 02:28:00 -0000 https://status.caremonitor.com.au/incident/319542#c0f58cb7c6128c314239903ddef8f5dff67736cfdb55663f0e93541310a131c7 Our team is looking into the increased number of alerts highlighting the degradation of some of the APIs. We will share an update in the next 15 minutes. https://status.caremonitor.com.au/incident/318729 Sun, 28 Jan 2024 06:55:08 -0000 https://status.caremonitor.com.au/incident/318729#a1f1498f6e97f6258af1519ba20ae42133b0e525a656f5390049153a82305d03 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/318729 Sun, 28 Jan 2024 06:53:02 -0000 https://status.caremonitor.com.au/incident/318729#4a2065c68f76add4195336963d580dedde0f1a9b2126c78831cfb634acb6e4c5 Submitting Assessments went down. https://status.caremonitor.com.au/incident/318729 Sun, 28 Jan 2024 06:45:18 -0000 https://status.caremonitor.com.au/incident/318729#35b9c3f34604d0f0431c9d04b6b4553a6e8880ee559f79ca33e2fcf8c9ecd015 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/318729 Sun, 28 Jan 2024 06:42:41 -0000 https://status.caremonitor.com.au/incident/318729#c1c39140cf0f878d738a5d144e11c3d6e3a8c6873471c8ca76c14ac5381ba041 Submitting Assessments went down. https://status.caremonitor.com.au/incident/312138 Sat, 13 Jan 2024 07:56:00 -0000 https://status.caremonitor.com.au/incident/312138#4b4b86d5f4bd665f8551bf742514c99bfdff0e0fd4233ab77f17ae57f301a36d We have remediated the network issue and observed that the platform status is normal. If you continue to have issues, please contact support via https://support.caremonitor.com.au https://status.caremonitor.com.au/incident/312138 Sat, 13 Jan 2024 07:41:00 -0000 https://status.caremonitor.com.au/incident/312138#00d12cf97a801f5e00c026ef7c73bb04a7830925bed24424c9a9d0725518bd01 Dear customer, Our monitoring team has received alerts indicating the degraded performance in accessing the platform. We are investigating the alerts. Next update will be in 20 minutes. https://status.caremonitor.com.au/incident/312136 Sat, 13 Jan 2024 07:38:00 -0000 https://status.caremonitor.com.au/incident/312136#7fc234a1ce0d0bda0f131290268069dfbec33243c73c5501703410e398c7a8e4 Submitting Assessments went down. https://status.caremonitor.com.au/incident/311637 Fri, 12 Jan 2024 04:50:54 -0000 https://status.caremonitor.com.au/incident/311637#feaf67d18a019c6844c9b40b5705ac4f8182df954ecb3143579f4038eec9c7f9 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/311637 Fri, 12 Jan 2024 04:47:50 -0000 https://status.caremonitor.com.au/incident/311637#286e35573d132fe41d2bb9240740438366850bc0df9254c121d87a01e202096b Submitting Assessments went down. https://status.caremonitor.com.au/incident/305628 Thu, 28 Dec 2023 00:05:00 -0000 https://status.caremonitor.com.au/incident/305628#9165943be5f964db72254affa355e9a37c6516126ae8fc5ff3a502367e127ccc Assessments service is now back to normal. https://status.caremonitor.com.au/incident/305634 Thu, 28 Dec 2023 00:01:00 -0000 https://status.caremonitor.com.au/incident/305634#9df6c1fd7e8f9cce8ae37aec8f69e575982c2fb053c0bd41503d20b13ae47549 The issue is now resolved. Please reach out to our support via https://support.caremonitor.com.au if you continue to have any issues accessing the platform. https://status.caremonitor.com.au/incident/305634 Wed, 27 Dec 2023 23:46:00 -0000 https://status.caremonitor.com.au/incident/305634#eed47be520e97408c238aff4a37be359929018c542788c318cc5bb8d178e86f8 We are aware of a networking issue causing elevated errors while accessing some of the platform services. We are working on priority to restore them. https://status.caremonitor.com.au/incident/305628 Wed, 27 Dec 2023 23:43:32 -0000 https://status.caremonitor.com.au/incident/305628#50343e54fdf59e666ddf50ab181e46cc8495d61d1b8415cfa31225332b84b003 Submitting Assessments went down. https://status.caremonitor.com.au/incident/305628 Wed, 27 Dec 2023 23:18:34 -0000 https://status.caremonitor.com.au/incident/305628#ad621c4920fb53fb22b279f06bf05e16f16fa51652d943262f06a6d342d63650 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/305628 Wed, 27 Dec 2023 23:17:26 -0000 https://status.caremonitor.com.au/incident/305628#9a84e91781fd2f6b05ba6f9827cbd5ea99d56f9e8487f86230c91509b28f1690 Submitting Assessments went down. https://status.caremonitor.com.au/incident/305255 Tue, 26 Dec 2023 22:58:00 -0000 https://status.caremonitor.com.au/incident/305255#b029aa8e15f776068f57c05a8d922aa9d3914f2bd512c282af7c71d24bec5305 We have mitigated the error causing issues for some of our customers in logging into the platform. If you continue to see the error, please reach out to support via https://support.caremonitor.com.au Thank you and appreciate your patience regarding the same. https://status.caremonitor.com.au/incident/305255 Tue, 26 Dec 2023 22:39:00 -0000 https://status.caremonitor.com.au/incident/305255#b5a3b2e4191547631a85513f59aa524bf3f35afa45f0baf6da0ac5f4392cda81 Dear customer, we are investigating the issue related to the log-in error some of our customers are encountering. We will share an update within the next 15 minutes. We apologise for the inconvenience. https://status.caremonitor.com.au/incident/304810 Mon, 25 Dec 2023 12:03:50 -0000 https://status.caremonitor.com.au/incident/304810#c99533e3746bb3fb85be6db208970ff930b1fbb40cd33b4f7b95ed108e07fa93 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/304810 Mon, 25 Dec 2023 12:02:25 -0000 https://status.caremonitor.com.au/incident/304810#ca8927bff4acef7237a2ecefd526edeaba686b6754bdba4036c8951817d085e4 Submitting Assessments went down. https://status.caremonitor.com.au/incident/302185 Mon, 18 Dec 2023 20:12:50 -0000 https://status.caremonitor.com.au/incident/302185#7535c45cb4599751c0dacf78303ad6a2a86fc9f224193971d59d2ba03e19a1a1 Assessments links via SMS, Email recovered. https://status.caremonitor.com.au/incident/302185 Mon, 18 Dec 2023 20:07:34 -0000 https://status.caremonitor.com.au/incident/302185#f6cd8b228ced19e87b7a9a20e8f99fd4a1c29cf11af5c364975a199a613b1fee Assessments links via SMS, Email went down. https://status.caremonitor.com.au/incident/287340 Wed, 15 Nov 2023 21:31:27 -0000 https://status.caremonitor.com.au/incident/287340#de772d26cd92e5936c7b58cf217472d5e70eebdcbb2cfa65cb273c3f3a2234e6 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/287340 Wed, 15 Nov 2023 15:09:46 -0000 https://status.caremonitor.com.au/incident/287340#d91b1928c706924ab27364eae42662dc42433ca9e09b4b5197588d8de36be5ff Submitting Assessments went down. https://status.caremonitor.com.au/incident/287340 Wed, 15 Nov 2023 04:21:14 -0000 https://status.caremonitor.com.au/incident/287340#6763075b5ad0322e1a483d269f3b7dd7db96d270c3cd3ad8f614c3468a585255 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/287340 Wed, 15 Nov 2023 04:18:14 -0000 https://status.caremonitor.com.au/incident/287340#bd74161bd378c1da64d3573b12525514b4ec0274637512a7388c69b530745e39 Submitting Assessments went down. https://status.caremonitor.com.au/incident/286570 Mon, 13 Nov 2023 18:11:00 -0000 https://status.caremonitor.com.au/incident/286570#ac1adc68d3632afe5f7610e52fa5a8fd0bbb1210024b78996a0f75bd577b3324 Dear customer, We apologise for the false alarms triggered between 02:45 AM AEDT and 04:10 AM AEDT. These were meant to test the integrity of our internal monitoring systems. At no point in time, the platform has experienced a downtime event. Regards, Cloudops Team https://status.caremonitor.com.au/incident/281727 Fri, 03 Nov 2023 02:56:46 -0000 https://status.caremonitor.com.au/incident/281727#5e2ed66efb64f2676d6a374750b4ea8a4fff30e7ffbd69e9f5406785d5b0feb9 Submitting Assessments recovered. https://status.caremonitor.com.au/incident/281727 Fri, 03 Nov 2023 02:55:38 -0000 https://status.caremonitor.com.au/incident/281727#e4b3511417c92b3899dfc4872f05edfdd9d4186eea218eb7a8180953f4e83df8 Submitting Assessments went down. https://status.caremonitor.com.au/incident/279683 Wed, 01 Nov 2023 16:00:00 -0000 https://status.caremonitor.com.au/incident/279683#09bd09533d83d191f44ed7f0f5bb419a9ca392c5d100c38fa336f4f19dcfc6eb Maintenance completed https://status.caremonitor.com.au/incident/279683 Wed, 01 Nov 2023 16:00:00 -0000 https://status.caremonitor.com.au/incident/279683#09bd09533d83d191f44ed7f0f5bb419a9ca392c5d100c38fa336f4f19dcfc6eb Maintenance completed https://status.caremonitor.com.au/incident/279683 Wed, 01 Nov 2023 15:30:00 -0000 https://status.caremonitor.com.au/incident/279683#bcb8dd88fcc8602bb109da137074482245fca3187e7e1e8627ca4020cb2758d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 02:30 AM - 03:30 AM AEDT on 02 Nov, 2023. Though the activity is carried out in a no downtime mode, during this window, the CareMonitor platform will be briefly placed in maintenance mode to ensure the integrity of data, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/279683 Wed, 01 Nov 2023 15:30:00 -0000 https://status.caremonitor.com.au/incident/279683#bcb8dd88fcc8602bb109da137074482245fca3187e7e1e8627ca4020cb2758d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 02:30 AM - 03:30 AM AEDT on 02 Nov, 2023. Though the activity is carried out in a no downtime mode, during this window, the CareMonitor platform will be briefly placed in maintenance mode to ensure the integrity of data, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/279683 Wed, 01 Nov 2023 15:30:00 -0000 https://status.caremonitor.com.au/incident/279683#bcb8dd88fcc8602bb109da137074482245fca3187e7e1e8627ca4020cb2758d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 02:30 AM - 03:30 AM AEDT on 02 Nov, 2023. Though the activity is carried out in a no downtime mode, during this window, the CareMonitor platform will be briefly placed in maintenance mode to ensure the integrity of data, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/279683 Wed, 01 Nov 2023 15:30:00 -0000 https://status.caremonitor.com.au/incident/279683#bcb8dd88fcc8602bb109da137074482245fca3187e7e1e8627ca4020cb2758d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 02:30 AM - 03:30 AM AEDT on 02 Nov, 2023. Though the activity is carried out in a no downtime mode, during this window, the CareMonitor platform will be briefly placed in maintenance mode to ensure the integrity of data, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/277841 Thu, 26 Oct 2023 05:16:00 -0000 https://status.caremonitor.com.au/incident/277841#65c076c9639ab8e6c76326135dba851f011edff6d5cb2eef817aacfadcbfe83d Service is back to normal and we are seeing normal response time in accessing clinical notes. We are actively monitoring the platform and will publish a full root cause analysis in 5 business days. https://status.caremonitor.com.au/incident/277841 Thu, 26 Oct 2023 04:40:00 -0000 https://status.caremonitor.com.au/incident/277841#212e9d0c04bc2ae412c5217605f336b2b19dfc3ff84b038927a5adbf6006a486 We have identified the root cause and are working towards the fix as a priority. We have seen some improvements in accessing the clinical notes over the past 15 minutes. We will share further updates in the next 30 minutes. https://status.caremonitor.com.au/incident/277841 Thu, 26 Oct 2023 04:16:00 -0000 https://status.caremonitor.com.au/incident/277841#d9b9d315a149bb12d6c5bdc8136ba6a01fc091523ddadd7ebfe6657285d41691 We are aware of an issue that is impacting our customers in creating and accessing clinical notes. We are looking into this as a priority. We deeply apologise for the inconvenience. https://status.caremonitor.com.au/incident/191297 Sun, 02 Apr 2023 21:29:00 -0000 https://status.caremonitor.com.au/incident/191297#47472cedb2f58590fe36112ed846e8f6ec0ac8815746adf63c89fa9aac1789af We are pleased to inform you that the SMS service disruption experienced with CareMonitor has now been resolved. Our team has successfully routed SMS traffic through an alternative provider, and we have been closely monitoring the messages to ensure their successful delivery. The following features are now fully operational: Send SMS feature: Messages sent via the Send SMS feature within CareMonitor will now be delivered as expected. Appointment notifications and reminders: SMS notifications for new appointments and reminders function properly. We would like to thank you for your patience and understanding during this service disruption. Please continue to monitor https://status.caremonitor.com.au for any further updates. If you encounter any issues or have any questions, please don't hesitate to contact our support team at support@caremonitor.com.au. We apologize for any inconvenience this may have caused and appreciate your continued trust in CareMonitor. https://status.caremonitor.com.au/incident/191297 Fri, 31 Mar 2023 22:02:00 -0000 https://status.caremonitor.com.au/incident/191297#6914a979a0a3f5358c7ca1e22669a6c2a19413f79ef2b57fb3ccaf8208799855 We are still experiencing issues delivering the SMS messages via our partner "Twilio". This has been escalated to the highest level. In the interim, we are working on a solution to route the SMS messages via another partner. We sincerely apologise for the inconvenience. The following services are currently affected. 1. Accounts using SMS as the Two-factor authentication while login - Please reach out to support@caremonitor.com.au via your email to reset the 2FA. 2. Send SMS feature - Any messages sent via Send SMS feature are impacted. 3. SMS sent while an appointment is booked and appointment reminder SMS are also impacted. Cheers, Dinesh https://status.caremonitor.com.au/incident/191297 Fri, 31 Mar 2023 06:36:00 -0000 https://status.caremonitor.com.au/incident/191297#4d87ec40cc3143cf884feeb00831117ca1524f6ee3b2b5b8cbb197c41bda8aad We are aware of an issue related to one of our SMS delivery partners "Twilio" in delivering the messages. At the moment following is the impact. 1. Users who have SMS as the 2FA are unable to receive the two factor code. 2. Sending any SMS messages from the platform to the customers. We deeply regret the inconvenience and are working with our partners to resolve this as soon as possible. https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 17:00:00 -0000 https://status.caremonitor.com.au/incident/185258#d8be438905a7f0b099a68167534ccc82747656889e41814a224b97bd616924ce Maintenance completed https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 17:00:00 -0000 https://status.caremonitor.com.au/incident/185258#d8be438905a7f0b099a68167534ccc82747656889e41814a224b97bd616924ce Maintenance completed https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 17:00:00 -0000 https://status.caremonitor.com.au/incident/185258#d8be438905a7f0b099a68167534ccc82747656889e41814a224b97bd616924ce Maintenance completed https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 17:00:00 -0000 https://status.caremonitor.com.au/incident/185258#d8be438905a7f0b099a68167534ccc82747656889e41814a224b97bd616924ce Maintenance completed https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 17:00:00 -0000 https://status.caremonitor.com.au/incident/185258#d8be438905a7f0b099a68167534ccc82747656889e41814a224b97bd616924ce Maintenance completed https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 15:00:00 -0000 https://status.caremonitor.com.au/incident/185258#22545bb3b39591dcb1937c83b3a6198e6437a159e4178ef1eaea8f4eee7326d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 2 AM - 4 AM AEDT on 16th March 2023. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 15:00:00 -0000 https://status.caremonitor.com.au/incident/185258#22545bb3b39591dcb1937c83b3a6198e6437a159e4178ef1eaea8f4eee7326d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 2 AM - 4 AM AEDT on 16th March 2023. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 15:00:00 -0000 https://status.caremonitor.com.au/incident/185258#22545bb3b39591dcb1937c83b3a6198e6437a159e4178ef1eaea8f4eee7326d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 2 AM - 4 AM AEDT on 16th March 2023. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 15:00:00 -0000 https://status.caremonitor.com.au/incident/185258#22545bb3b39591dcb1937c83b3a6198e6437a159e4178ef1eaea8f4eee7326d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 2 AM - 4 AM AEDT on 16th March 2023. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/185258 Wed, 15 Mar 2023 15:00:00 -0000 https://status.caremonitor.com.au/incident/185258#22545bb3b39591dcb1937c83b3a6198e6437a159e4178ef1eaea8f4eee7326d1 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 2 AM - 4 AM AEDT on 16th March 2023. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/185091 Wed, 15 Mar 2023 08:09:00 -0000 https://status.caremonitor.com.au/incident/185091#454a56227cb6ba0c4a48c0b720daaf11c8bf772aaa3e882df05070764d8b10da We are validating the fix applied and monitoring the platform. For the last couple of hours we see stable performance across all modules. We will continue to monitor for next couple of days. https://status.caremonitor.com.au/incident/185091 Wed, 15 Mar 2023 05:12:00 -0000 https://status.caremonitor.com.au/incident/185091#8b364a4ce267ae0e45200b642d4a1c15f6d525f66befa25031f6b23dc59f1ef0 Based on monitoring, we found the applied mitigation strategy is not successful. Team has identified the root cause and are working on priority to resolve the performance issues. https://status.caremonitor.com.au/incident/185091 Wed, 15 Mar 2023 01:27:00 -0000 https://status.caremonitor.com.au/incident/185091#383504e355ae10d572b4471173907027cdc64c7069d99d81bd93d48872f6811a We have applied remediation measures to improve the performance while fetching large amounts of data in the notes module. If you continue to have issues, please contact us at support@caremonitor.com.au https://status.caremonitor.com.au/incident/185091 Tue, 14 Mar 2023 23:13:00 -0000 https://status.caremonitor.com.au/incident/185091#7dce3127bd75ba69f17be3a52491cca5fa5ae2418d1413a01ebcabd275537c73 CareMonitor is aware of an issue impacting the performance of the platform. We are investigating it on high priority. https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:30:00 -0000 https://status.caremonitor.com.au/incident/112513#6e4cb6390093ff18bb13b50773c794d63913f0100643c1cc9eb7fdde54aa60ad Maintenance completed https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:30:00 -0000 https://status.caremonitor.com.au/incident/112513#6e4cb6390093ff18bb13b50773c794d63913f0100643c1cc9eb7fdde54aa60ad Maintenance completed https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:30:00 -0000 https://status.caremonitor.com.au/incident/112513#6e4cb6390093ff18bb13b50773c794d63913f0100643c1cc9eb7fdde54aa60ad Maintenance completed https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:30:00 -0000 https://status.caremonitor.com.au/incident/112513#6e4cb6390093ff18bb13b50773c794d63913f0100643c1cc9eb7fdde54aa60ad Maintenance completed https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:30:00 -0000 https://status.caremonitor.com.au/incident/112513#6e4cb6390093ff18bb13b50773c794d63913f0100643c1cc9eb7fdde54aa60ad Maintenance completed https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:00:00 -0000 https://status.caremonitor.com.au/incident/112513#d87903c93221e83ccf1dde91c7ee6f29762efadc520da8e38fd1db2d565d0b71 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 12 AM - 12:30 AM on 29th August 2022. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:00:00 -0000 https://status.caremonitor.com.au/incident/112513#d87903c93221e83ccf1dde91c7ee6f29762efadc520da8e38fd1db2d565d0b71 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 12 AM - 12:30 AM on 29th August 2022. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:00:00 -0000 https://status.caremonitor.com.au/incident/112513#d87903c93221e83ccf1dde91c7ee6f29762efadc520da8e38fd1db2d565d0b71 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 12 AM - 12:30 AM on 29th August 2022. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:00:00 -0000 https://status.caremonitor.com.au/incident/112513#d87903c93221e83ccf1dde91c7ee6f29762efadc520da8e38fd1db2d565d0b71 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 12 AM - 12:30 AM on 29th August 2022. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/112513 Sun, 28 Aug 2022 14:00:00 -0000 https://status.caremonitor.com.au/incident/112513#d87903c93221e83ccf1dde91c7ee6f29762efadc520da8e38fd1db2d565d0b71 Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 12 AM - 12:30 AM on 29th August 2022. During this window, the CareMonitor platform will be in maintenance mode, and access might be restricted. Please let us know if this will impact any of your operations. We sincerely regret any inconvenience caused. https://status.caremonitor.com.au/incident/70403 Fri, 11 Feb 2022 04:30:00 -0000 https://status.caremonitor.com.au/incident/70403#d30ff675660fef0ea331d19f7c8179fa444a8dced3aa04cf288e0cadbc176418 We have mitigated the offending configuration. Assessment service is back up 100%. If any of you would like to restore any assessments submitted during this time, please reach out to our support team. https://status.caremonitor.com.au/incident/70403 Fri, 11 Feb 2022 04:15:00 -0000 https://status.caremonitor.com.au/incident/70403#924fef2d1c28b45b42e6c26dcd3f405573f692f27c4e65e81306219a9f5866d3 We are aware of an issue impacting some of the users submitting assessments from the clinical portal. https://status.caremonitor.com.au/incident/70369 Thu, 10 Feb 2022 07:25:00 -0000 https://status.caremonitor.com.au/incident/70369#572ed775b8140cb783a785bca206b8c5f037809712407a30677b8aa0aa4d47f7 The issue impacting the covid dashboards is now resolved. We are investigating the root cause and will publish a detailed report within 5 business days. If your team is experiencing any other issues, kindly contact us at support@caremonitor.com.au or via support chat after signing in to the system. https://status.caremonitor.com.au/incident/70369 Thu, 10 Feb 2022 07:01:00 -0000 https://status.caremonitor.com.au/incident/70369#dd00cde9fc7fc71737a079882ae4a527e65177019f10ae826527fe9d3c80537c CareMonitor is aware of an issue impacting users to access Covid dashboards. We are actively working to resolve the issue https://status.caremonitor.com.au/incident/69820 Tue, 08 Feb 2022 01:56:00 -0000 https://status.caremonitor.com.au/incident/69820#f11ec8320cb81783f64eef3b3802673ce1c384fd1a1c00704cc21cb415233c9b The issue in accessing the assessment links is resolved. We are closely monitoring the service health. https://status.caremonitor.com.au/incident/69820 Tue, 08 Feb 2022 01:32:00 -0000 https://status.caremonitor.com.au/incident/69820#3ddc34d34026ff2a2b34fe1a026d115ea6d3ac6f7654da8481078907d6a42c93 One of our cloud partners, Google has reported a service outage affecting our ability to open the shortened assessment URL's sent via SMS and Email. Please note, this doesn't affect the user's ability to complete questionnaires/assessments from the mobile app. Impact: 1. Patients will not be able to access the assessment links sent via SMS & Email. Workaround: None available More details and the latest status from our cloud partner can be found here: https://status.firebase.google.com/incidents/yioFLgdcS81z3keW16n5