Resolved

Urgent maintenance of degraded hardware

We are observing increase in latency with respect to a data storage disk attached to the database. As a result we are performing an urgent maintenance to swap the disks.
Logged in users may see elevated errors or take more time in accessing the pages. However, this should be temporary and will auto resolve itself. There is no risk of dataloss.
We are estimating this to be completed in the next 60 minutes.

Maintenance

Scheduled Maintenance Notification - Temporary Service Downtime

Dear team,

We want to inform you that we will be performing scheduled maintenance on our platform as part of our commitment to provide the best possible service. This maintenance is essential for enhancing our infrastructure and ensuring continued performance improvements.

Maintenance Details:

Scheduled Time: 22nd Feb 2026, from 1:00 AM to 3:00 AM AEDT
Expected Downtime: 20 minutes within the 2 hour window.

During the expected downtime, the platform will be accessible but will be placed in a read only mode. We apologise for any inconvenience this may cause. We recommend planning any critical activities outside this maintenance window.

Resolved

Degraded performance due to hardware failure

CareMonitor is aware that the recent downtime and degraded platform performance were caused by an underlying hardware failure.

The incident happened between 12:30 PM AEDT and 01:30 PM AEDT