CareMonitor
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Previous incidents

December 2023
December 28, 2023
Downtime

Submitting Assessments is down

Submitting Assessments went down.

Resolved · 28 Dec at 11:05am AEDT
Degraded

Elevated errors with clinical api

We are aware of a networking issue causing elevated errors while accessing some of the platform services. We are working on priority to restore them.

Resolved · 28 Dec at 11:01am AEDT
December 27, 2023
Degraded

Some customers are unable to login

Dear customer, we are investigating the issue related to the log-in error some of our customers are encountering.

We will share an update within the next 15 minutes. We apologise for the inconvenience.

Resolved · 27 Dec at 09:58am AEDT
December 25, 2023
Downtime

Submitting Assessments is down

Submitting Assessments went down.

Resolved · 25 Dec at 11:03pm AEDT
December 19, 2023
Downtime

Assessments links via SMS, Email is down

Assessments links via SMS, Email went down.

Resolved · 19 Dec at 07:12am AEDT
November 2023
November 15, 2023
Downtime

Submitting Assessments is down

Submitting Assessments went down.

Resolved · 16 Nov at 08:31am AEDT
November 14, 2023
Resolved

False alarm triggered between 02:45 AM - 04:10 AM

Dear customer,

We apologise for the false alarms triggered between 02:45 AM AEDT and 04:10 AM AEDT. These were meant to test the integrity of our internal monitoring systems. At no point in time, the platform has experienced a downtime event.

Regards,
Cloudops Team

Resolved · 14 Nov at 05:11am AEDT
November 03, 2023
Downtime

Submitting Assessments is down

Submitting Assessments went down.

Resolved · 3 Nov at 01:56pm AEDT
November 02, 2023
Maintenance

Urgent platform maintenance notification

Dear customer, our infrastructure team has identified degraded hardware related to our database servers. To minimise the further impact and ensure the platform stability, we have scheduled an emergency maintenance window between 02:30 AM - 03:30 AM AEDT on 02 Nov, 2023.

Though the activity is carried out in a no downtime mode, during this window, the CareMonitor platform will be briefly placed in maintenance mode to ensure the integrity of data, and access might be restricted. Please let us know if this will impact any of your operations.

We sincerely regret any inconvenience caused.

Completed · 2 Nov at 03:00am AEDT
October 2023
October 26, 2023
Degraded

Issue in creating and accessing clinical notes

We are aware of an issue that is impacting our customers in creating and accessing clinical notes. We are looking into this as a priority. We deeply apologise for the inconvenience.

Resolved · 26 Oct at 04:16pm AEDT